Billing for non-US Users

Please separate administrative billing from payment processing for international practices!

As one of your early European customers, I am continuing to advocate for a feature that I believe would significantly improve Upheal’s international adoption.

I completely understand that enabling integrated payment processing outside the US is a substantial project involving different payment providers, tax regulations, and compliance requirements.

However, administrative billing tools shouldn’t have to wait for payment integration.

Right now, the entire Payments section is disabled for non-US practices. This means we cannot even use features such as:

• Invoice generation

• Session-based billing

• Superbill generation (many international clinicians, including those of us working with privately insured clients, still need these)

• Basic payment records, even when payments are collected externally

Many of us are perfectly happy continuing to collect payments via bank transfer, Stripe, Revolut, Wise, or local payment systems. We simply need Upheal to generate professional invoices and keep billing records connected to our clinical documentation.

This would make Upheal a much more complete practice management platform for clinicians outside North America while the more complex payment integrations are being developed.

I suspect this would unlock value not only for clinicians across Europe, but also Australia, New Zealand, Asia, Latin America, and many other regions.