No alerts for deductible applying
The billing system does not alert the practice when a processed claim results in a client deductible that must be invoiced. When a claim is processed and the deductible needs to be met, insurance pays nothing and the system takes no further action, so the practice is never alerted to go back and invoice the client. Unless every remittance is read closely to look for deductibles, these invoices get missed — and reading through every remittance defeats one of the main purposes of using an EHR for billing.
