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💳 Upfront Payments for Self-Scheduled Sessions

We're adding the ability to require payment when a client books through self-scheduling. When enabled, clients enter their payment details at the time of booking, and the session is only confirmed once payment goes through. If payment isn't completed within the time window, the slot is automatically released back to your calendar.

This is especially useful for intake sessions, clients with a history of no-shows, or high-demand time slots where a missed appointment means lost revenue. You'll be able to turn this on per service, so it applies only where you need it.

Status: Planned11 comments

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Comments11

  • Brenton Kirschner

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    Mar 20

    This is literally the only reason I am still scheduling clients through Acuity. If you guys add this I will switch my clients to scheduling directly through Upheal.

    • Upheal Moderator

      Team•

      Mar 20

      Thanks @Brenton Kirschner. It’s definitely coming, we jus t haven’t got to it yet. We hope it will go live sometime in Q2. Thank you for your patience!

      • Brenton Kirschner

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        Apr 21

        Following up on this. Is it still coming?

    • Todd Kaufman

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      Jul 30

      yes i am the same, my entire practice is pay when you book (full refunds avaialbe with 48 hours notice) and I complete stopped having to deal with no shows and collecting for missed appointments. Defintily a must have.

  • David A Jones

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    Mar 26

    This is the only thing I need to fully commit to UpHeal.

  • Essence Scott

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    May 28

    yessss

  • Kellyanne Richmond

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    Mar 16

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    Merged request

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    3 votes

    Client confirm upcoming session

    Would like for clients to confirm that they will be attending prior to the appointment.

    • J Sophia Nam

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      Mar 14

      Hi Kellyanne, have you thought about having payment as a sure confirmation of attendance? A lot of practices require clients to pay for a session upfront to confirm their attendance. Just a thought :)

  • Chelsey Wylde

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    Jul 22

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    Merged request

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    1 vote

    non-refundable deposit feature

    i’d like to have the option of a non-refundable deposit for booking

  • Corrie Keener

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    Oct 13

    Great!

  • Todd Kaufman

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    Nov 2

    Who and how do we bribe at your team to escalate this critical feature that will improve our bottom line?!!!!!