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Expand Automatic Deletion Timeframe Options to Include 14-Day and 30-Day Windows for Improved Clinical Workflow

Feature Request

Currently, the "Automatic Transcript Deletion" setting only offers three timeframes: Immediate, 24 Hours, and 7 Days. While a short retention window is excellent for data minimization, a maximum limit of 7 days is highly restrictive for active clinical practices.

Clinicians often require more than 7 days to finalize documentation, review complex clinical interactions, analyze therapeutic ruptures, or consult with supervisors before the raw transcript is permanently purged. The current 7-day limit forces an unnecessary administrative rush.

Requested Feature / Solution:

Expand the available timeframes under the "Automatic Deletion" settings to include 14-day and 30-day options.

This change would allow providers to select a retention window that aligns with their specific clinical workflows and administrative schedules, while still ensuring that automated, permanent deletion occurs reliably without manual intervention.

Posted by Christine Tronge LCSW ·
Status: Completed1 comment

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Comments1

  • Upheal Moderator

    Team•

    Sep 15

    30-day transcript retention is now available 🎉

    Thanks for flagging this. We heard you and the other clinicians who needed more flexibility here. The "Automatic Transcript Deletion" setting now supports a 30-day retention window, in addition to Immediate, 24 Hours, and 7 Days.

    This gives you more room to finalize documentation, review sessions, or consult with a supervisor before the raw transcript is automatically and permanently purged, without having to disable auto-deletion altogether.

    You can update this under your account's Automatic Deletion settings.

    Note: we've added 30 days for now rather than both 14 and 30 as requested. If a 14-day option would still be useful for your workflow, let us know in the comments and we'll factor that into future iterations.