Problem: When I send intake or demographics forms to new clients, I ask how they prefer to be contacted (email, SMS, app notifications, etc.). However, Upheal doesn't automatically use those preferences for the reminder system. I have to manually configure reminder communication methods for each client based on what they told me in their form β this is repetitive and error-prone, especially when managing dozens of clients.
Request: Create an automated integration where:
Clients indicate their preferred contact method(s) in intake or demographics forms (a native Upheal form field)
The system automatically captures that preference data
The reminder system (session reminders, form reminders, etc.) automatically uses each client's stated preferences without manual intervention from me
Example Use Case:
Client fills out intake form and selects "I prefer SMS reminders"
Upheal automatically sets that client's reminder communication method to SMS
Session reminders are sent via SMS automatically, without me having to manually configure it in Settings > Scheduling for that client
Ideal Setup:
Add a "Contact Preference" or "Reminder Preference" field to intake forms
Map that form field to the reminder system backend
Allow providers to set a default if a client doesn't specify a preference
Benefit:
Eliminates manual data entry and configuration for every client
Reduces errors from misconfigured or forgotten preferences
Respects client autonomy β uses their stated preferences automatically
Saves significant time for solo and small practices managing many clients
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In Review
Feature Request
High Priority
5 days ago

Liza Shaw
Get notified by email when there are changes.
In Review
Feature Request
High Priority
5 days ago

Liza Shaw
Get notified by email when there are changes.