We’re adding SMS appointment reminders so clients can choose text instead of email. Therapists can set each client’s preference, and SMS will require opt in to protect privacy.
Is there an ETA on this feature? I’m considering switching to upheal but may hold off if sms appointment reminders won’t be available for some time.
Todd Kaufman
•
Jan 29
I currently use this with a cutey scheduling and it has proven profoundly helpful for both my clients and the clinic
Katerina Philbrick
•
Feb 19
Many clients prefer text reminders. This seems like a great addition.
Whitney Clark
•
Mar 23
It would be nice if we could also schedule multiple reminders. I have some clients who have ADHD and they need multiple reminders, including an hour or so before the session. It would also be nice to be able to customize our reminder messages.
David Robles
•
May 15
Exactly, two reminders are not enough!
Ali Self
•
Apr 30
I really really need this feature. Have several clients complaining consistently about this
Katerina Philbrick
•
May 1
Ditto. Can’t wait for this!
Keisha Lackland-McKinney
•
Apr 14
Any updates?
David Robles
•
May 15
Please add more reminders along the JANE EHR platform.
Upheal Moderator
Team•
May 15
@David Robles thanks so much for the suggestion! Could you share a bit more detail about what would be most helpful for you and your clients? For example, would you like additional reminders (such as 15 minutes or 30 minutes), or something different?
David Robles
•
May 15
I think having a 24-hour, 8-hour, and 4-hour reminder option would work really well. Right now, two reminders close together doesn’t feel like enough. A lot of clients are juggling busy schedules, so having a few spaced-out reminders could really help with retention, accountability, and reducing no-shows.
Upheal Moderator
Team•
May 15
Thanks David, that's helpful. Quick check so we bring the right ask back to the team: are you currently using both reminder slots, or only one?
Today we support two reminders, each settable from 72h down to 1h before the session, so a 24h + 8h cadence is already possible. Here's the walkthrough in case it helps: https://www.upheal.io/support/en/articles/14285628-session-reminders. If you're already running both spaced out and it's still not enough, then we're looking at adding a third slot (and possibly a 4-hour option between 8h and 1h). Want to make sure we're solving the right gap.
Please add a reminder in the form of an SMS text message. If you add this feature, since you are in the US and I am in Canada, will international fee apply? Also, with Stripe fees and payment processing, will there be international fees or will they all be processed as Canadian in Canadian currency?
Upheal Moderator
Team•
Apr 27
This is already underway, and you’ll see an update soon.
Katerina Philbrick
•
May 14
Where can I direct clients to find the opt-in for this?
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Comments15
Carol Kent
Mar 27
Is there an ETA on this feature? I’m considering switching to upheal but may hold off if sms appointment reminders won’t be available for some time.
Todd Kaufman
Jan 29
I currently use this with a cutey scheduling and it has proven profoundly helpful for both my clients and the clinic
Katerina Philbrick
Feb 19
Many clients prefer text reminders. This seems like a great addition.
Whitney Clark
Mar 23
It would be nice if we could also schedule multiple reminders. I have some clients who have ADHD and they need multiple reminders, including an hour or so before the session. It would also be nice to be able to customize our reminder messages.
David Robles
May 15
Exactly, two reminders are not enough!
Ali Self
Apr 30
I really really need this feature. Have several clients complaining consistently about this
Katerina Philbrick
May 1
Ditto. Can’t wait for this!
Keisha Lackland-McKinney
Apr 14
Any updates?
David Robles
May 15
Please add more reminders along the JANE EHR platform.
Upheal Moderator
May 15
@David Robles thanks so much for the suggestion! Could you share a bit more detail about what would be most helpful for you and your clients? For example, would you like additional reminders (such as 15 minutes or 30 minutes), or something different?
David Robles
May 15
I think having a 24-hour, 8-hour, and 4-hour reminder option would work really well. Right now, two reminders close together doesn’t feel like enough. A lot of clients are juggling busy schedules, so having a few spaced-out reminders could really help with retention, accountability, and reducing no-shows.
Upheal Moderator
May 15
Thanks David, that's helpful. Quick check so we bring the right ask back to the team: are you currently using both reminder slots, or only one?
Today we support two reminders, each settable from 72h down to 1h before the session, so a 24h + 8h cadence is already possible. Here's the walkthrough in case it helps: https://www.upheal.io/support/en/articles/14285628-session-reminders. If you're already running both spaced out and it's still not enough, then we're looking at adding a third slot (and possibly a 4-hour option between 8h and 1h). Want to make sure we're solving the right gap.
Charlene Wiseman
Apr 27
•Merged request
•1 vote
Add SMS reminders
Please add a reminder in the form of an SMS text message. If you add this feature, since you are in the US and I am in Canada, will international fee apply? Also, with Stripe fees and payment processing, will there be international fees or will they all be processed as Canadian in Canadian currency?
Upheal Moderator
Apr 27
This is already underway, and you’ll see an update soon.
Katerina Philbrick
May 14
Where can I direct clients to find the opt-in for this?