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Stripe card pay

Not sure if this is a request or I just need clarification. With my previous EHR I was able to see the client’s last 4 numbers of their card when I processes payment though Stripe (Visa 1234, etc) . I just completed my migration and I’m just understanding that I can’t see the difference between clients who have inputted their card, and those who I know did not put one in (because they are either pro bono or are using insurance) - I see no CC info in anyone’s payment authorization form (except for the only one who has inputted Apple Pay). Additionally, I THINK a payment went through tonight for a client who has not yet signed his payment authorization. I went ahead and processed his payment as a test to see what would happen - either he DID put in his CC and did not sign the form, or the payment looks like it went through for now. Is there a way to verify who has put in CCs into the payment system?

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  • Upheal Moderator

    Team•

    May 20

    Thanks so much for reaching out and for the detailed context. For this type of Stripe and payment-related request, could you please contact our support team at support@upheal.io, so they can look into your specific account setup and help you further?