URENT REQUEST: Feature Request: Automatic Cancellation Fee Logic for Self-Scheduled Appointments

Problem: When clients cancel appointments through self-scheduling, I have no way to know when they cancelled relative to my company's cancellation policy (48 hours notice required). Without timestamps and automatic notifications, I cannot enforce my cancellation fee policy, and I have to manually track and invoice clients β€” which is time-consuming and inconsistent.

Request: Add built-in cancellation fee logic that:

  1. Automatically detects when a client cancels an appointment through self-scheduling

  2. Compares the cancellation time to a configurable cancellation policy window (e.g., "charges apply if cancelled within 48 hours")

  3. Auto-generates an invoice for the cancellation fee if the cancellation falls within that window

  4. Notifies me of the cancellation with a timestamp so I'm aware it happened

Ideal Setup: In Settings > Services, allow me to configure:

  • Cancellation policy threshold (e.g., "48 hours notice required")

  • Cancellation fee amount (e.g., full session charge, or a custom amount)

  • Whether to auto-invoice or flag for manual review

Benefit: This would allow me to enforce my cancellation policy consistently without manual tracking, protect my revenue, and keep the self-scheduling process fair and transparent for clients who understand the terms upfront.

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Upvoters
Status

In Review

Board
πŸ’‘

Feature Request

Tags

High Priority

Date

5 days ago

Author

Liza Shaw

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