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Transcripts

Feature Request

Ive had two separate issues with this when not using the actual platform to see clients. If I accidentally forget to end the session and it rolls into the next session, is there a way to we split the transcript so it can applied to both clients?

Also, when there were issues a couple weeks ago I had to use something else to record but then realized it didn't matter because I couldn’t add it to the rest of it. Is there a way to add that also?

Posted by Kellyanne Richmond ·
4 comments

This request was merged into another request

Comments4

  • Katerina Philbrick

    •

    May 19

    Related to this, I’ve had calls disconnect, and ended up with two session transcripts - I’d like to be able to combine transcripts to a single session/note.

    • Upheal Moderator

      Team•

      May 20

      Please try using the AI Assistant for this task — it should help you combine two transcripts into a single note.

      • Katerina Philbrick

        •

        May 20

        🤦‍♀️ Thank you!!

      • Katerina Philbrick

        •

        May 21

        Actually, I tried several times, it couldn’t do it. It was able to combine the transcript, but when I asked to replace the last session with the combines transcript it choked. I couldn’t get past that point. I’m not sure how to add in the earlier transcript to the later one manually.