✂️ Split One Recording Into Separate Sessions
We're exploring the ability to split a single recording or session into separate sessions, each with its own transcript, note, and client.
It happens more often than any of us would like: you forget to stop the recording between back-to-back clients, a couples session shifts into individual time with one partner, or a crisis walks in mid-hour and suddenly one recording holds two distinct clinical encounters. Today that means a messy transcript and a note that can't be filed cleanly. With splitting, you'd mark where one session ends and the next begins, assign each part to the right client, and get a proper note for each.
The same foundation would cover the reverse problem too: generating two different notes from one session when the encounter genuinely covers two billable services or two family members' charts.
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Comments7
Kellyanne Richmond
Jul 23
•Merged request
•2 votes
Transcripts
Ive had two separate issues with this when not using the actual platform to see clients. If I accidentally forget to end the session and it rolls into the next session, is there a way to we split the transcript so it can applied to both clients?
Also, when there were issues a couple weeks ago I had to use something else to record but then realized it didn't matter because I couldn’t add it to the rest of it. Is there a way to add that also?
Katerina Philbrick
May 19
Related to this, I’ve had calls disconnect, and ended up with two session transcripts - I’d like to be able to combine transcripts to a single session/note.
Upheal Moderator
May 20
Please try using the AI Assistant for this task — it should help you combine two transcripts into a single note.
Katerina Philbrick
May 20
🤦♀️ Thank you!!
Katerina Philbrick
May 21
Actually, I tried several times, it couldn’t do it. It was able to combine the transcript, but when I asked to replace the last session with the combines transcript it choked. I couldn’t get past that point. I’m not sure how to add in the earlier transcript to the later one manually.
Holly Markley
Jul 23
•Merged request
•2 votes
2 notes for one session
I recently had to go out of the video room in the middle of a session with a client due to technical issues. The system made 2 separate notes for this one session. One for the first part, and another one for the second. This was quite confusing and a pain. Can there be a way for this not to happen again?
Marina Winkler
Jul 23
•Merged request
•3 votes
Separating audio files
By accident, it sometimes happens to me that I have one recording with two clients in it, because I forget to finish the recording and start a new one. Can you please add the ability to separate one audio file into two files and two clients? Thank you very much.